1 Support

Karsa Technologies offers an extensive support programme including: complete video tutorials and FAQs. A motivated staff ready to assist you with any information you need to get started as quickly and efficiently as possible. Just visit our user forum or contact us directly via email or telephone. Karsa Monitor wants to do the work for you.

2 Customer support

Customer support includes

• Solving problems with the Karsa Monitor installation, should they arise
• Problems with software actualisation
• Errors in software functioning
• Consulting service with project configuration
• Consulting services with project administration

Customer support does not include

• Project configuration
• Matching manager setting (thesaurus list, word breakers, …)
• Project reconfiguration due to a start page changing
• Project reconfiguration while the web page structure or web page design change(s)